Privacy Policy

At Gulet Cruises, protecting your personal information is part of operating responsibly. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website or book a sailing holiday with us.

By using web channels or confirming a booking, you agree to the terms outlined below.

1. Information We Collect

When you submit an enquiry or complete a booking, we may collect personal information necessary to organise your trip. This may include:

1. Full name
2. Date of birth
3. Passport details (where legally required)
4. Contact information (email and phone number)
5. Emergency contact details
6. Dietary preferences or relevant medical information

We collect only the data required to provide the services you have requested.

2. How We Use Your Information

Your personal information may be used to:

1. Confirm and manage your reservation
2. Coordinate transfers, vessel manifests and accommodation services
3. Communicate pre-departure updates and essential travel information
4. Comply with local maritime and tourism regulations

We do not sell, trade or rent your personal data to third parties.

Where necessary to deliver your booking, limited information may be shared with trusted service providers (such as vessel operators or transfer companies) strictly for operational purposes.

3. Payment Security

All online payments are processed through secure banking systems operated by certified financial institutions.

Gulet Cruises does not store or retain credit card numbers. Payment details are handled directly by encrypted third-party banking infrastructure.

4. Data Storage & Protection

Personal data is stored within secure digital systems protected by restricted access controls and standard security safeguards.

Access to booking information is limited to authorised team members who require the data to perform their professional duties.

5. Data Retention

We retain personal information only for as long as necessary to:

1. Fulfil contractual obligations
2. Meet accounting or regulatory requirements
3. Resolve potential disputes

After this period, data is securely archived or deleted.

6. Your Rights

If you are located in the UK, EU or other regions with data protection laws, you may have the right to:

1. Request access to the personal data we hold about you
2. Request correction of inaccurate information
3. Request deletion of your data where legally permissible
4. Withdraw consent from marketing communications

Requests can be submitted in writing to our customer support team.

7. Marketing Communications

If you make an enquiry or booking, we may send relevant updates about your trip or future sailing departures.

You may unsubscribe from promotional communications at any time using the opt-out link provided in our emails.

8. Policy Updates

This Privacy Policy may be updated periodically to reflect legal or operational changes. The version published on our website at the time of your booking will apply.

9. Governing Law

This Privacy Policy is governed by Turkish law and applicable international data protection principles.